Velvet Voice — Support

How to get help, and what happens when you ask

Velvet Voice is a voice-first social app for adults in India. This page is for anyone who needs help with an account, wants something removed, or has been treated badly by someone on the platform. You do not need to be signed in to write to us.

1. What to tell us

Whatever you can. These are the things that let us act without writing back to ask:

• The handle on your account — not your real name, which we do not hold.
• The handle of anyone else involved.
• What you expected to happen, and what happened instead.
• The phone or computer you were using, if it is about something not working.

Please do not send passwords, one-time codes, or card numbers. Nobody here will ever ask you for any of them.

2. Things you can do yourself, faster

Delete your account

Settings → Account → Delete account, inside the app. It does not need our help and it is not reversible. If you cannot sign in, the steps for deleting an account you have lost access to are at Deleting your account.

Get your account back

The sign-in screen takes either your username or the email address on the account, and will send you a way back in. An account with a verified number can also be recovered by phone.

Block or report someone

Every profile and every conversation has a report control. Reporting a person stops them reaching you while we look, and you do not have to keep the conversation open to make it count.

3. Money

Subscriptions and credit packs are bought through Razorpay. If something was charged twice, or charged and not delivered, write to us with the date, the amount, and the last four digits of the payment reference — we can find the rest. Credits already spent on an act that reached somebody cannot be returned, but a charge that bought nothing can.

4. Safety

If you are in immediate danger, contact your local police first. We are an app; they are not.

Velvet Voice is adults-only and has no tolerance for the sexual exploitation of children. Our standards and the direct point of contact for that are at Child Safety Standards. Reports of that kind are acted on before they are investigated.

5. Your data

What we hold, why, and how to get rid of it is set out in full in the Privacy Policy. To ask for a copy of your data, or for it to be erased, write to the support address above and say which you want.